FAQs

❓ Frequently Asked Questions (FAQs)

🕒 When will my order be shipped?

We process all orders within 1–3 business days. You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way.

🌍 Do you ship internationally?

Yes! We’re proud to ship worldwide so pets everywhere can enjoy our products.

⏰ How long does shipping take?

  • Standard Shipping: 7–21 business days (depending on your location)

  • Expedited Shipping: 5–10 business days (where available)

Customs and local delivery conditions may affect delivery times.

💵 How much is shipping?

Shipping costs are calculated at checkout based on your location and selected shipping method. Keep an eye out for free shipping offers too!

🌐 Will I have to pay customs duties or taxes?

International orders may be subject to customs fees or import taxes. These charges are the responsibility of the customer.

🔄 What is your return policy?

We want you and your pet to love your order! If you’re not satisfied, please contact us at PetShackHQ@gmail.com within 30 days of delivery and we’ll help you with a return or exchange (please see our full Returns & Refunds Policy for details).

📦 How do I track my order?

As soon as your order ships, you’ll receive an email with a tracking link so you can follow your package every step of the way.

🐶 How do I contact you?

We’re always here for you! For any questions, email us at PetShackHQ@gmail.com — our friendly team will get back to you as soon as possible.