Contact information

Thank you for shopping with PetShackHQ! We’re committed to delivering your pet’s favorite products to your doorstep, wherever you are.

🌍 Where We Ship

We proudly ship worldwide.

🚚 Processing Time

Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

⏰ Estimated Delivery Times

• Standard International Shipping: 7–21 business days

• Expedited International Shipping (where available): 5–10 business days

Delivery times may vary based on your location and customs processing.

💵 Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. We also run free shipping promotions from time to time.

📦 Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking details so you can monitor your package.

🌐 Customs, Duties & Taxes

International orders may be subject to customs fees, duties, and taxes in your country. These charges are the customer’s responsibility and are not included in the shipping cost.

QUESTIONS

If you have any questions about your order or shipping, please reach out to us  at PetShackHQ@gmail.com.  We're always happy to help.