Shipping policy

Thank you for shopping with PetShackHQ! We’re committed to delivering your pet’s favorite products to your doorstep — wherever you are.

🌍 Where We Ship

We proudly ship worldwide.

🚚 Processing Time

Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

⏰ Estimated Delivery Times

• Standard International Shipping: 7–21 business days

• Expedited International Shipping (where available): 5–10 business days
  Delivery times may vary based on your location and customs processing.

💵 Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. We also run free shipping promotions from time to time.

📦 Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking details so you can monitor your package.

🌐 Customs, Duties & Taxes

International orders may be subject to customs fees, duties, and taxes in your country. These charges are the customer’s responsibility and are not included in the shipping cost.

❓ Questions

If you have any questions about your order or shipping, please reach out to us at PetShackHQ@gmail.com — we’re always happy to help!